FAQ

Trust in Lilian von Trapp is rooted in our sustainability and ethical sourcing ethos, ensuring each gemstone and piece tells a story of responsible luxury. Our brand is worn by stars like Emma Watson, Toni Garrn and has been featured many times in international publications such as VOGUE magazin.

Choose Lilian von Trapp for our unique blend of modern aesthetics, timeless elegance, and commitment to ethical practices. Our designs cater to contemporary tastes while honoring classic beauty.

Yes, you can visit our physical location to experience our collections in person and receive expert guidance from our dedicated staff. Centered in the heart of Berlin Schoeneberg we take great pride in our headquarter

Lilian von Trapp stands apart with 24/7 availability, personalized service, and a focus on sustainable luxury, offering a hassle-free shopping experience. We create every piece in-house and guide you through a unique service through online consultation or an appointment at our store.

You can return or exchange items from our in stock collection within 14 days of purchase, provided they have only been worn for fitting and show no damage. Returns and exchanges can be processed online for added convenience.

custom-made order items, made-to-order pieces that are not in stock, or personalized engraved pieces are final sale and can not be returned.

You can return or exchange items from our fixed collection within 14 days of purchase, provided they have only been worn for fitting and show no damage. Returns and exchanges can be processed online for added convenience.

Your order arrives in elegantly branded packaging, suitable for gifting.

track your order with our timely updates. Shipping options vary from complimentary to expedited services, catering to different geographical locations.

Sales tax or VAT applies depending on your location, with transparent pricing and tax information provided at checkout.

Yes, we ship all our products via fully insured jewelry shipping services.

custom orders require a longer lead time and personalized consultation.

Our pricing reflects market conditions and the exceptional quality of our sustainably sourced diamonds.

Many of our ring settings are available for purchase, catering to your customization needs.

We provide complimentary resizing for rings and Diamond Bands within the first month after purchase.

Stay informed about our special offers by subscribing to our mailing list. We offer competitive pricing on our finely crafted, sustainable pieces, reflecting our commitment to value and quality.

Our Lifetime Warranty covers craftsmanship. We also offer cleaning and maintenance services.

Personalize your jewelry with our range of exquisite engraving options, crafted by skilled artisans

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.