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Terms of service

Table of Contents
Scope of Application
Conclusion of Contract
Right of Withdrawal
Prices and Payment Terms
Delivery and Shipping Conditions
Retention of Title
Liability for Defects (Warranty)
Special Conditions for the Processing of Goods According to Customer Specifications
Redemption of Gift Vouchers
Applicable Law
Place of Jurisdiction
Alternative Dispute Resolution

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter "GTC") of vT concept GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods presented in the Seller’s online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to, unless expressly agreed otherwise.

1.2 These GTC apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated.

1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that predominantly are outside their trade, business, or profession.

1.4 An entrepreneur within the meaning of these GTC is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their trade or self-employed professional activity.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller but serve to submit a binding offer by the Customer.

2.2 The Customer may submit an offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer regarding the goods in the shopping cart by clicking the button concluding the order process.

2.3 The Seller may accept the Customer's offer within five days by:

  • sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the Customer is decisive, or

  • delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or

  • requesting the Customer to make payment after submitting their order.

If several of the above alternatives apply, the contract is concluded at the time when one of these alternatives occurs first. The period for accepting the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer’s offer within this period, this is deemed a rejection of the offer and the Customer is no longer bound by their declaration of intent.

2.4 If the Customer selects a payment method offered by PayPal, payment is processed through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), under the PayPal Terms of Use available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or—if the Customer does not have a PayPal account—under the terms for payments without a PayPal account available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a PayPal payment method available during checkout, the Seller declares acceptance of the Customer’s offer at the moment the Customer clicks the button concluding the order process.

2.5 When submitting an offer through the Seller’s online order form, the contract text is stored by the Seller after the contract has been concluded and sent to the Customer in text form (e.g., email, fax, or letter) after the order is placed. The Seller does not make the contract text available beyond this. If the Customer created a user account on the Seller’s website before submitting the order, the order data is archived on the Seller’s website and can be accessed by the Customer free of charge via their password-protected user account.

2.6 Before submitting a binding order via the online order form, the Customer can identify potential input errors by carefully reviewing the information displayed on the screen. A useful technical tool for recognizing input errors may be the zoom function of the browser, which enlarges the display. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the order.

2.7 German and English languages are available for concluding the contract.

2.8 Order processing and contacting usually take place by email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at that address. In particular, when using spam filters, the Customer must ensure that all emails sent by the Seller or third parties commissioned by the Seller to process the order can be delivered.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Detailed information about the right of withdrawal can be found in the Seller’s withdrawal policy.

3.3 The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract are located outside the European Union.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices indicated are total prices including statutory VAT. Any additional delivery and shipping costs are listed separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases that are not under the Seller’s control and must be borne by the Customer (e.g., transfer fees of credit institutions or import duties/taxes such as customs). Such costs may also apply regarding money transfers if the delivery is not to a non-EU country but the Customer makes the payment from a non-EU country.

4.3 The available payment options are communicated to the Customer in the Seller’s online shop.

4.4 If the Customer selects a payment method offered via “Shopify Payments,” payment is processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Shopify Payments are indicated in the Seller’s online shop. Stripe may use third-party payment services for processing, to which special payment terms may apply and to which the Customer will be separately informed if necessary. Further information on Shopify Payments can be found at: https://www.shopify.com/legal/terms-payments-de

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipping, delivery is made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. For processing the transaction, the delivery address stated by the Customer during order processing is decisive.

5.2 If delivery fails for reasons attributable to the Customer, the Customer must bear the reasonable costs incurred by the Seller as a result. With regard to outbound shipping costs, this does not apply if the Customer exercises the right of withdrawal. For return shipping costs in the event of a valid withdrawal, the provisions of the Seller’s withdrawal policy apply.

5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to the Customer once the Seller hands the goods over to the carrier, freight forwarder, or any other person designated to carry out the shipment. If the Customer acts as a consumer, the risk passes upon handover of the goods to the Customer or a person authorized to receive them. Notwithstanding this, the risk passes to the Customer (even as a consumer) once the Seller hands the goods over to the carrier if the Customer commissioned the carrier themselves and the Seller did not previously designate this carrier.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This applies only if the Seller is not responsible for the non-delivery and has made a reasonable attempt to procure the goods. In the event of unavailability or only partial availability, the Customer will be informed without delay and refunded immediately.

5.5 Self-collection is not possible for logistical reasons.

5.6 Vouchers are provided to the Customer as follows:

  • via email

6) Retention of Title

If the Seller provides goods in advance, the Seller retains ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for Defects (Warranty)

7.1 Unless otherwise stated below, the statutory warranty provisions apply. For contracts for the delivery of goods, the following applies in deviation:

7.2 If the Customer acts as an entrepreneur:

  • the Seller may choose the type of supplementary performance;

  • the limitation period for defects in new goods is one year from delivery;

  • rights and claims for defects in used goods are excluded;

  • the limitation period does not restart if replacement delivery is made within the scope of warranty.

7.3 The above liability limitations and shortened periods do not apply:

  • to claims for damages and reimbursement of expenses by the Customer,

  • if the Seller fraudulently concealed the defect,

  • to goods used in accordance with their intended purpose for a building and having caused its defectiveness,

  • to any obligation of the Seller to provide updates for digital products in contracts involving goods with digital elements.

7.4 For entrepreneurs, statutory limitation periods for any possible recourse claims remain unaffected.

7.5 If the Customer acts as a merchant within the meaning of §1 HGB, the Customer is subject to the commercial inspection and notification obligation in accordance with §377 HGB. If the Customer fails to comply with these obligations, the goods are deemed accepted.

7.6 If the Customer acts as a consumer, they are requested to report goods delivered with obvious transport damage to the carrier and inform the Seller. Failure to comply does not affect the Customer’s statutory or contractual warranty claims.

8) Special Conditions for the Processing of Goods According to Customer Specifications

8.1 If, under the contract, the Seller is required to process the goods according to the Customer’s specifications, the Customer must provide the Seller with all necessary content such as text, images, and graphics in the formats specified by the Seller and grant the required usage rights. The Customer is solely responsible for acquiring rights to such content and guarantees that they have the legal right to use the material provided. The Customer ensures that no third-party rights are infringed, particularly copyrights, trademark rights, or personal rights.

8.2 The Customer indemnifies the Seller against claims by third parties arising from the infringement of their rights caused by the contractual use of Customer content by the Seller. The Customer also assumes the necessary legal defense costs, including court and attorney fees. This does not apply if the Customer is not responsible for the infringement. In the event of third-party claims, the Customer is obliged to promptly, truthfully, and fully provide all information necessary for examining the claims and defending against them.

8.3 The Seller reserves the right to reject processing orders if the content provided by the Customer violates legal or regulatory prohibitions or good morals—particularly content that is unconstitutional, racist, xenophobic, discriminatory, insulting, harmful to minors, and/or glorifying violence.

9) Redemption of Gift Vouchers

9.1 Gift vouchers purchased in the Seller’s online shop may only be redeemed in the Seller’s online shop unless otherwise stated on the voucher.

9.2 Gift vouchers and remaining balances are redeemable until the end of the third year after the year of purchase. Remaining balances are credited until the expiry date.

9.3 Gift vouchers may only be redeemed before completing the order process. Subsequent offsetting is not possible.

9.4 Only one gift voucher can be redeemed per order.

9.5 Gift vouchers may only be used to purchase goods, not to purchase additional gift vouchers.

9.6 If the value of the voucher is insufficient to cover the order, the remaining amount may be paid using any other payment method offered by the Seller.

9.7 The balance of a gift voucher is neither paid out in cash nor interest-bearing.

9.8 Gift vouchers are transferable. The Seller may make payment with discharging effect to the respective holder redeeming the voucher unless the Seller has knowledge or grossly negligent ignorance of the unauthorized nature, incapacity, or lack of authority of the holder.

10) Applicable Law

10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

10.2 This choice of law does not apply regarding the statutory right of withdrawal for consumers who, at the time of contract conclusion, do not belong to a member state of the European Union and whose sole residence and delivery address at the time of contract conclusion are outside the European Union.

11) Place of Jurisdiction

If the Customer acts as a merchant, a legal entity under public law, or a special fund under public law with its seat within the territory of the Federal Republic of Germany, the Seller’s place of business is the exclusive place of jurisdiction for all disputes arising from this contract. If the Customer is located outside Germany, the Seller’s place of business is likewise the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract relates to the Customer’s commercial or professional activity. In any case, the Seller is also entitled to bring an action at the Customer’s place of business.

12) Alternative Dispute Resolution

12.1 The EU Commission provides an online dispute resolution platform at:
https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

12.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.